At Utkarsh Finserv, we aim to provide a clear and reliable experience. This Refund Policy explains when a payment or service fee may be eligible for a refund.
Eligibility for a refund
Refund requests may be considered when a payment has been duplicated, charged in error, or a service could not be delivered due to an issue attributable to us. Any applicable third-party or statutory charges may be excluded.
How to request a refund
Please contact our support team with your registered name, transaction reference, payment date, amount, and reason for the request. We may ask for additional information to verify the transaction.
Processing timeline
Approved refunds are generally initiated within 7–10 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Non-refundable items
Fees for services already delivered, incorrect information supplied by the customer, or transactions outside the stated eligibility criteria may not be refundable.
Contact us
For help with a refund request, please use the contact details available in the website footer.